Monthly Archives: June 2007

Often we get advice on what to do when supporting customers. In “Good to Great” by Jim Collins he brought up one interesting thing that Great companies did. They figured out what they should not be doing and cut it … Continue reading →

One of my struggles in my support career is keeping my mind on the details. Despite that being a struggle it is vitally important that we figure out how to pay attention! I still attempt to write down everything I … Continue reading →

My wife went to a store recently because a friend’s child was having a birthday and they had registered at that store. It was a little more expensive and that was bothersome to my wife until she visited. They had … Continue reading →