A challenge at many companies is the silo affect and blame game! It is so easy to blame other departments and people on their shortcomings. But what is the point? Are you calling out issues in other departments to save your reputation? A company divided against itself will fail. The next time you are ready to call out someone else on their lack of getting something right or failing in an area, how about asking yourself “How could I change this to make it a success from now on?” SuccessFactors calls the bettering of a process Kaizen. I like the idea! Stop pointing out the bad, and start asking how you can help better the situation to make it great! I guarantee the allies you make will be better than the battles you start that are fruitless and cause hurt and anger and end up being counter-productive.
Figuring out how to make a failure into a success is how you make a support group go from Good to Great!