Category Archives: #support

I was reminded again about the bus analogy dealing with the people on the bus helping you reach your destination. If along the way you found a passenger on the bus that was pulling you in the wrong direction wouldn’t … Continue reading →

If I were to sum up what makes a great support organization it would be the people! The right people tend to overcome any obstacle, figure out how to get the job done, and become the people you can always … Continue reading →

If you dropped your car off to get serviced and it started to draw near the end of a day, and the service was expected to take several hours, and the station said they would call you when the car … Continue reading →

In our support center we have had days when a customer will call back multiple times to get the answers they want because one representative will do something more than the other and even stretch the scope of what the … Continue reading →

Well, that is a constant message that my boss likes to follow. I agree. If we can be personal and speak with people we achieve so much more by calling than emails back and forth. It is one thing to … Continue reading →

A while back I heard a story that caught my attention. You do what you are taught. It was an unfortunate story of a Police officer that died in a gun battle. It was related to the old police revolvers … Continue reading →